When we called to inquire what went wrong in Seattle, it was frustrating: we were disconnected twice after waiting awhile on hold before finally getting in touch with a customer service manager who informed us that we had actually been sent the wrong bouquet! We walked through our options: FlowerPetal said Seattle’s flower shop has been a trusted partner for years and was quick to offer a replacement bouquet or full refund — all great to hear, but the experience coupled with an outdated website couldn’t top FTD.
While you can buy roses at any corner store, the quality and grandeur of our varietals is second to none. Enjoy the beauty of fresh-cut flowers or savor the enduring beauty of potted plant gifts. Many thrive when replanted in the garden, creating a lasting testament to your gift. Most plants require just light and water, and in exchange they serve as a reminder of your love and affection.
The online flower delivery industry is huge, accounting for more than $3 billion in sales in 2017. But it doesn’t have a great reputation. It’s easy to find customer horror stories that range from wilted, pitiful bouquets to deliveries that simply never showed up. The best online flower delivery service should be different: It should reliably deliver beautiful blooms anywhere in the continental US. Our quest to find the best took us past company websites straight from the year 2000, through some seriously underwhelming customer service calls, and led — eventually — to a handful of stunning bouquets. Our winner was Florists' Transworld Delivery (FTD), one of only a few companies that managed to meet all our criteria. FTD delivered bouquets of consistent quality across our four test cities, and we had no trouble getting a real, live customer service rep on the phone to address our questions. If this company doesn’t have the flowers that you want, you can also try FlowerPetal, 1-800 Flowers, or The Bouqs Co., but we found their quality less consistent.
During difficult times like the loss of a loved one, sometimes it is hard to find the words to say. Send your deepest condolences with sympathy flowers and comforting gifts to let them know you are thinking of them. In case you would prefer to speak with one of our trained Customer Service Agents about your sympathy gift order, call us at (800)356-7478, and we will be happy to help with your order and selection.
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